All orders will be shipped out within 2-3 working days, this is excluding the day the order was placed, weekends and public holidays. Shipping speed based on the delivery method chosen.
We deliver all orders using our standard packaging materials, often times recycled to reduce the waste and damage to the environment. Any special packaging as request by customer is subject to additional charges.
Deliveries within West Malaysia will be sent out via Setel Express where you will receive real-time tracking updates with an affordable rate starting from RM6.50 or RM15.00 for Sabah, Sarawak & Labuan. Kindly ensure that the mobile number keyed in is correct as notifications in regards to the delivery will be sent via SMS.
All purchases above RM120.00 will enjoy free shipping for Peninsular Malaysia or above RM170 for Sabah, Sarawak & Labuan. (Free shipping is not applicable with wholesale purchases and other ongoing promotions)
All orders are dispatched and delivered by Setel Express courier service, Monday – Friday, excluding weekends and public holidays.
West Malaysia: 1 – 4 working days for your order to arrive.
East Malaysia : 4 – 10 working days for your order to arrive.
Signature is required upon delivery, so please arrange for an individual to be present to sign and collect the package at the delivery address provided. Should there be no one around to sign-off on the package, it will be redelivered the next working day. It will be then your responsibility to contact them to arrange for another delivery or to pick up from the branch office itself. Should the package be returned to us, additional charges will be applicable for redelivery.
For those who opt for self collection, you will be able to collect your order the next working day including weekends. Please note that we are closed on Tuesday.
We ship worldwide from Petaling Jaya, Malaysia using express services from DHL Express as courier delivery services to ensure all packages are delivered safely. International orders are charged by weight. Please drop us an email if your location is not available.
You will be sent your parcel tracking number via email once shipment is made and you can track it online. Transit time varies from countries to countries but estimated delivery is usually between 3 to 9 working days. Please contact us at firstname.lastname@example.org if you have yet receive your order 20 working days from the date of posting.
We only deliver to a valid street address and not to P.O. Boxes as this service requires a signature upon delivery. Your package that is addressed to a P.O. Box may be delayed, any risk will not be covered by us, and may require an address correction charge.
Please take note that overseas deliveries may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, please contact your local Customs officer for further information.
Attention to Singapore Customers
Your parcel will be delivered via Ninja Van delivery services, for a safer and quicker delivery and your parcel will be delivered to you within 3 - 8 working days!
Undelivered, Lost or Stolen Packages
Kindly ensure that the shipping details provided to us are correct upon placing your order as we are unable to take any responsibility when the parcel goes missing/gets return to us due to incomplete details. In this event, we are unable to provide any refund so please, please double check before confirming your order..
We apologize for the inconvenience caused.Pre-Order Items
If your order contains pre-order items, your complete order will be shipped after pre-order item(s) arrives. If you would like ready stock item to be delivered immediately, kindly place two separate orders.