All orders will be shipped out within 2-4 working days, this is excluding the day the order was placed, weekends and public holidays. Shipping speed based on the delivery method chosen.
We deliver all orders using our standard packaging materials. Any special packaging as request by customer is subject to additional charges.
All local deliveries will be sent out via Ninja Van where you will receive real-time tracking updates with an affordable rate starting from RM8.00 for Peninsular Malaysia or RM15.00 for Sabah, Sarawak & Labuan.
All purchases above RM180.00 will enjoy free shipping for Peninsular Malaysia or above RM200 for Sabah & Sarawak. (Free shipping is not applicable with wholesale purchases and other ongoing promotions)
All orders are dispatched and delivered by Ninja Van courier service, Monday – Friday, excluding weekends and public holidays.
West Malaysia: 2 – 5 working days for your order to arrive.
Sabah : 4 – 8 working days for your order to arrive.
Signature is required upon delivery, so please arrange for an individual to be present to sign and collect the package at the delivery address provided. Should there be no one around to sign-off on the package, it will be redelivered the next working day. It will be then your responsibility to contact them to arrange for another delivery or to pick up from the branch office itself. Should the package be returned to us, additional charges will be applicable for redelivery.
For those who opt for self collection, you will be able to collect your order the next working day including weekends. Please note that we are closed on Mondays.
Important notice: For all international orders containing inks (be it fountain pen inks, drawing inks or calligraphy inks), please opt for the Aramex delivery option or your order will be cancelled and refunded as Pos Malaysia will deny and return all shipments containing all forms of liquid to the sender effective March 2019.
International orders are charged by weight and will be delivered via Pos Malaysia Registered Airmail (Flexipack). Transit time varies from countries to countries but estimated delivery is usually between 10 to 26 working days. Please contact us at email@example.com if you have yet receive your order 30 working days from the date of posting.
We only deliver to a valid street address and not to P.O. Boxes as this service requires a signature upon delivery. Your package that is addressed to a P.O. Box may be delayed, any risk will not be covered by us, and may require an address correction charge.
Attention to Singapore Customers
You will have to option to choose between Pos Malaysia Registered Airmail or Ninja Van (if you have any form of liquid in your order, please choose this method or your order will be cancelled and refunded) delivery services, for a safer and quicker delivery, kindly opt for the later as your parcel will be delivered to you within 3 - 6 working days!
Attention to Canadian and Australian Customers
According to Pos Malaysia, due to problems at Vancouver and Australian customs, shipping to these two countries will be very slow (it can take few months). If you do not want to wait that long, please consider upgrading to Aramex or EMS by emailing us your order list/screenshot of your shopping cart so that we can create a separate invoice for you. Or wait until the situation there becomes better.
We apologize for the inconvenience caused.
If you prefer a reliable/faster service, you may opt for Aramex as shipping method. The estimated delivery is approximately between 3 to 15 working days. Please contact us directly if your location is not available and you would like to use this method.
Please take note that overseas deliveries may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, please contact your local Customs officer for further information.